Faye Hamilton

VP Customer Experience

Faye Hamilton

Faye is the VP of Customer Experience for Aviation Performance Solutions.  Faye’s experience in the aviation industry began in 1997 as an Operations Manager for an aerobatic/airshow company in Saskatoon, Saskatchewan, where she developed unique skills in executive management, passenger service and safety, scheduling and announcing at airshows, and coordinating numerous aviation events.   This is where she caught the ‘aviation bug’ and was introduced to the APS team and the concept of unusual attitudes and Upset Prevention and Recovery Training.

Together with her prior experience in network marketing and sales in the industrial, institutional and commercial market places, she recognized an opportunity at APS and was immediately committed to being an integral part of the company’s growth.

Faye joined the company in January 2000 as a corporate sales manager, coordinator and airshow announcer.  Her entrepreneur spirit and passion for establishing customer relationships has allowed Faye to play a pivotal role in the APS growth.  Faye became an owner in 2008 and her favorite moments continue to be meeting the clients in person that she has spent years corresponding with via email.

Although Faye is still actively involved in sales, she moved into the role of VP Customer Experience in the summer of 2017. She is passionate about ensuring interactions with our customers are of high caliber throughout the entire customer journey which includes all the steps customers go through when interacting with our team at APS. Her major goal is to foster customer loyalty through high-quality interactions at each step.

Her primary duties are to track, oversee and optimize all customer interactions and increase the loyalty customers have to APS.  Her department is also responsible for improving the experiences customers have with APS with the goal of increasing customer satisfaction, scheduling of clients, pilots, and aircraft for all APS locations. She participates as a member of the senior management team and contributes to annual business, organizational and strategic planning, performing special projects at the direction of the President and present to management team as required.

Faye moved to the United States from a small town in Saskatchewan, Canada in November 2000, and lives in Mesa, Arizona. She and her husband, Ryan, both have an entrepreneurial spirit. She loves animals, flying and traveling with her husband when the opportunity arises as he also owns an aircraft charter company.